Return Policy

 

Return Policy

We want you to love everything you find at Cobbs Clothing! If you need to make a return, we make it easy. Here's everything you need to know about returning or exchanging your boutique finds in Sylvan Lake.

At Cobbs Clothing, we are committed to your satisfaction with every purchase. Please read our return policy carefully to ensure a seamless return process.

Non-Returnable Items:

Items that exhibit signs of wear, including being washed, stained, scented, or missing their original tags, are not eligible for return. Kindly note that certain sale items may be marked as final sale and thus, not eligible for return.

Initiating a Return:

If you wish to return a shipped item for a refund, please reach out to us at cobbsclothingsl@gmail.com. Our dedicated team will provide you with clear guidance on how to proceed. We kindly request that you refrain from sending back items without prior contact. In the event that items are non returnable items are returned without confirmation from Cobbs Clothing, the customer will be responsible for covering the return postage.

Online Return Requirements:

For online returns, the items must be in their original condition, free from any scents, unworn, and unwashed. All original tags must be securely attached. Please ensure that you include the package slip along with your return.

Return Shipping Costs:

Please be aware that shipping charges are non-refundable. The responsibility for covering all costs associated with return shipping lies with the customer.

Shipping Insurance Recommendation:

To safeguard your return, we strongly advise purchasing shipping insurance when sending items back to us. While we make every effort to receive your returned items, we cannot guarantee their delivery to us without proper insurance.

Comprehensive Inspection:

Upon receipt, all items intended for return will undergo a thorough inspection. It is important to note that Cobbs Clothing reserves the right to decline the return of any merchandise that does not meet the stipulated return requirements outlined above.

Return Shipping Address:

For all returns, please ship the items to:

Cobbs Clothing 5016 50 St Suite 1, Sylvan Lake, AB T4S 1M5 (Please note we have moved, this is our new address)

Your satisfaction is of paramount importance to us, and we are dedicated to addressing any questions or concerns you may have regarding our return policy. Please do not hesitate to contact us at cobbsclothingsl@gmail.com for further assistance. We value your trust and strive to make your shopping experience exceptional.