Although we make sure to check all merchandise for defects and damage before shipment, it is the customer’s responsibility to check the product upon delivery to ensure it is free of defects and damages.
- All defective merchandise must be reported within 3 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
The following items are not returnable:
- All accessories
- All hats
- All jewelry
- All intimates including swimsuits
- All sale items
- Gift Cards
- Items that show any wear, washed, stained, scented, or missing their tags.
- Items that have been washed, soiled OR items with Tags removed are NOT available for replacement, repair or return.
- All returns will be held in quarantine for a minimum of 48 hours before processing.
- If you would like to return a shipped item for a refund, please contact us at firstname.lastname@example.org and we will inform you as to how to proceed. Please do not ship items back without contacting us first. If items are sent back past the return policy period, the customer is responsible for return postage.
- Returns will be issued refunds in the form of a gift card, we are unable to offer cash refunds.
- We must receive your return within 14 days of your online order date or purchase date to be eligible for a refund.
- We are unable to offer a return after the 14 day time period. Any items mailed back after the acceptable return date will be rejected and an additional shipping charge will be charged for the item to be returned.
- Online returns must be scent-free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Shipping charges are not refundable and it is the responsibility of the customer to pay for any/all return shipping costs.
- We suggest purchasing shipping insurance when returning items. We can not guarantee your returned item will be delivered to us if not.
- All items sent back for return are subject to a full inspection upon delivery. Cobbs Clothing reserves the right to decline a return of any merchandise that does not meet the above return requirements.
- We encourage customer to try clothing on when shopping in store to limit returns.
- All returns should be shipped to:
#107, 5015 50th St
Sylvan Lake, Alberta,